Prolift Garage Doors ("Prolift," "we," "us," or "our") operates the website at proliftgaragedoorservice.com. We are committed to protecting your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding that information.

By using our website or submitting our contact form, you agree to the practices described in this policy. If you have any questions, please contact us at hello@proliftgaragedoorservice.com.

1. Information We Collect

We collect personal information only when you voluntarily provide it to us — primarily through our contact and estimate request form. The information we may collect includes:

• Name (first and last)
• Phone number
• Email address
• Service address — the property address where work is requested
• Service type — the type of garage door service you are inquiring about
• Budget and timeline — if provided in the form
• Message or project description — any details you choose to share about your project

We do not collect sensitive personal information such as Social Security numbers, payment card numbers, or government ID numbers through our website. Payment information, when applicable, is handled in person at the time of service.

We also collect limited technical information automatically when you visit our website, such as your IP address and browser type, through Cloudflare's infrastructure. This data is used solely for security, bot protection, and website performance purposes.

2. How We Use Your Information

The personal information you provide is used exclusively to respond to your service inquiry and conduct our business. Specifically, we use your information to:

• Respond to your estimate request or service inquiry
• Contact you to schedule a free on-site estimate or service appointment
• Send you a written quote for the work requested
• Follow up regarding your project or any open service requests
• Maintain an internal record of customer inquiries for quality and service purposes

We do not use your information for automated decision-making, profiling, or targeted advertising.

3. Third-Party Services

To operate our website and process contact form submissions, we use the following third-party services. Each service provider has its own privacy policy governing how they handle data:

• Cloudflare Turnstile — We use Cloudflare Turnstile to protect our contact form from automated bots and spam. Turnstile may collect your IP address and browser signals to verify that you are a human. No personal data is passed to Turnstile beyond what is technically required for the challenge. See Cloudflare's Privacy Policy.
• Resend — We use Resend, a transactional email service, to deliver your form submission to our team via email. Your contact details and message are included in the email notification sent to us. See Resend's Privacy Policy.
• Google Sheets (via Google Workspace) — We log contact form submissions to a private Google Sheets spreadsheet using a Google Service Account. This spreadsheet is accessible only to authorized Prolift staff and is used to track and follow up on customer inquiries. See Google's Privacy Policy.
• Cloudflare Workers & CDN — Our website is hosted and served through Cloudflare's global network. Cloudflare may process request metadata (such as IP addresses) as part of normal content delivery and DDoS protection operations.

We do not share your personal information with any third parties beyond those listed above, and only to the extent necessary to operate our website and respond to your inquiry.

4. Cookies & Tracking

Our website uses minimal cookies. We do not use advertising cookies, cross-site tracking cookies, or third-party analytics platforms (such as Google Analytics or Facebook Pixel).

Cloudflare may set a small technical cookie (__cf_bm) to manage bot protection. This cookie does not track you across other websites and is strictly necessary for the security of our site. It expires within 30 minutes of your session ending.

We do not use cookies to build advertising profiles or share browsing data with marketers.

5. Data Sharing & Selling

We do not sell, rent, trade, or otherwise share your personal information with third parties for marketing or commercial purposes. Your information is used only to service your inquiry with Prolift Garage Doors.

We may disclose your information if required to do so by law, or in response to a valid legal process such as a court order or subpoena.

6. Data Retention

We retain your contact information for as long as reasonably necessary to fulfill the purpose for which it was collected — generally for the duration of our business relationship and for a reasonable period thereafter to address any follow-up questions, warranty matters, or legal obligations. If you would like your information deleted, please contact us at hello@proliftgaragedoorservice.com and we will honor your request.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to opt out of any future communications from us

To exercise any of these rights, please contact us at hello@proliftgaragedoorservice.com. We will respond to your request within a reasonable timeframe.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). However, as a small local service business that does not sell personal information and does not process high volumes of consumer data, many CCPA obligations do not apply to us. We are committed to handling your data responsibly regardless.

8. Security

We take reasonable steps to protect the personal information you share with us. Our website is served over HTTPS, and access to the internal spreadsheet where form submissions are logged is restricted to authorized personnel only.

No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. However, we are committed to using industry-standard practices to protect your data.

9. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information through our website, please contact us at hello@proliftgaragedoorservice.com and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please reach out to us:

• Email: hello@proliftgaragedoorservice.com
• Phone: (619) 604-5869
• Address: 10439 Roselle St, Ste E, San Diego, CA 92121

We take privacy questions seriously and will do our best to respond promptly and helpfully.